Troubleshooting Internet Browser Issues – Payment Not Visible During Checkout

Encountering technical difficulties while trying to make a payment during the checkout process? Follow these steps to resolve the issue of the payment card field not being visible:

1. Clearing Cache and Cookies

Clearing cache and cookies can often resolve display issues, including the disappearance of payment fields during checkout. To do this:

  • For Chrome Users:

    1. Open Chrome and click on the three dots in the top-right corner.
    2. Navigate to “More tools” and select “Clear browsing data.”
    3. Choose the time range and the types of data you want to clear.
    4. Click “Clear data.”
  • For Firefox Users:

    1. Launch Firefox and click on the three horizontal lines in the top-right corner.
    2. Go to “Options” and select “Privacy & Security” from the left sidebar.
    3. Under “Cookies and Site Data,” click on “Clear Data.”
    4. Choose the types of data you want to clear and confirm by clicking “Clear.”


2. Updating Your Browser

An outdated browser might struggle to display certain website elements correctly. Ensure that your browser is up to date by:

  • Visiting in your current browser.
  • The website will display your current browser and its version.
  • If an update is required, the website will provide a link to download and install the latest version.


3. Trying a Different Web Browser

If the payment card field still doesn’t appear, it’s a good idea to check whether the issue is browser-specific. Eventbrite recommends Google Chrome or Firefox for the best experience, especially during checkout. You can also:

  • Try completing the checkout process using an alternative browser to determine if the issue persists.
  • If using a different browser resolves the problem, it’s likely an issue specific to your original browser.


By following these steps, you can troubleshoot and resolve the issue of the payment card field not being visible during the checkout process.
This will help ensure a smooth payment experience and successful transactions.